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Return Policy

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Last Revised: May 30, 2022 At the Furnace Store, we carefully inspect all of our products prior to shipping them to our valued customers. This commitment to providing exceptional customer service ensures that the equipment we sell arrives directly to…

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Finding a Contractor To Install Your Furnace Store Purchase

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Typically mid to large HVAC companies won't install customer supplied equipment, but most smaller HVAC companies are happy to do so. We recommend searching on Kijiji , Nextdoor, or Homestars to find a licensed installer to negotiate an installation fee…

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What Size Air Conditioner Should I Buy?

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Choosing the correct HVAC equipment for your home involves considering a lot of different factors, including the number of rooms, number of floors, square footage, etc. If you're looking for a general idea of how big your AC unit should…

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What Size Heat Pump Should I Buy?

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Choosing the correct HVAC equipment for your home involves considering a lot of different factors, including the number of rooms, number of floors, square footage, etc. If you're looking for a general idea of how big your heat pump unit…

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Do You Sell Replacement Parts?

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The Furnace Store does not sell replacement parts. We recommend contacting your local HVAC professional to purchase parts or have your HVAC equipment serviced. We do sell Propane Conversion Kits and Electric Heat Kits and Furnace Filters.

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What Size Furnace Should I Buy?

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The easiest way to find what you need to replace your current furnace is by locating your current unit's model number. First, locate your data sticker. For furnaces, this is usually located on the inside of the cabinet door, located…

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Fees For Refunded Payments

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When we issue a refund you will receive 100% of your total purchase back, minus the credit card processing fees for your transaction. These fees are charged to us by our credit card processor and are non-refundable.

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Cancelling an Order

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Orders can be cancelled prior to shipping by contacting our customer service team at sales@furnacestore.ca. Please contact us immediately to ensure your order does not ship.

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What is your return policy?

  • admin

At the Furnace Store, we carefully inspect all of our products prior to shipping them to our valued customers. This commitment to providing exceptional customer service ensures that the equipment we sell arrives directly to our customers’ doors in excellent…

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