The Furnace Store is an online business that operates without a physical address. Our warranty is covered by the largest furnace and air conditioning manufacturer in North America (Goodman), and our head office and warehouse are both located in Calgary,…
Part of our commitment to providing the best service possible is ensuring our customers can buy with confidence. This is why our warranties are covered by the largest furnace and air condition manufacturer in North America (Goodman. The Furnace Store…
If the number of expected boxes does not match the number of boxes noted on the delivery receipt, mark the packing slip, noting which item(s) are missing. You must then contact the Furnace Store within 48 hours to notify us…
If you notice damage on your equipment, refuse the items that are damaged and then keep and sign for the items that are in good condition. Mark the packaging slip, indicating which items are damaged. You must then contact the…
Upon arrival of your shipment and prior to signing for the delivery, customers must ensure that their equipment is inspected for damage. Customers must also count the number of boxes in the shipment to ensure the count total matches the…
Using multiple trusted couriers, the Furnace Store provides free shipping to our customers in across Canada. Most orders are processed for shipment or leave our warehouse and arrive within 1-7 business days of the order confirmation date, unless otherwise specified.…
The Furnace Store pays for all shipping costs, including for returns in the rare event that equipment arrives damaged. Please note that shipping charges can and will apply on remote deliveries, at The Furnace Store’s discretion.
