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Damaged Equipment

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If you notice damage on your equipment, refuse the items that are damaged and then keep and sign for the items that are in good condition. Mark the packaging slip, indicating which items are damaged.

You must then contact the Furnace Store within 48 hours to notify us that there is damage to your order.

Upon receiving confirmation from the shipping company that your order was refused, the Furnace Store will ship you a replacement item.

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